Service complaint

01 Have your photos ready: the invoice, the warranty certificate and the indoor unit label.
02 Describe the problem as precisely as you can: what the unit does, since when, and under what conditions.
03 You receive your complaint code by email, and the service team contacts you.

Send a complaint

All fields marked with * are required. You will receive your complaint code by email.

1. Enter your contact details

Name

First name

Phone number

2. Enter the address where the unit is installed

Town / city

Street

Number

Building

Floor

Apartment

Country / region

3. Unit details

Unit brand

Photo attachment — paid invoice

Photo attachment — warranty certificate

Photo attachment — indoor unit label

Photos in JPG, PNG or WEBP format, up to 5 MB each. They are emailed to the service team and are not stored on the site.

4. How can we help you?

Describe the problem in detail

I agree to the processing of my personal data, in accordance with Regulation (EU) 679/2016, for the purpose of handling this complaint. The data will not be used for any other purpose and will not be passed on to third parties, except for the partners involved in the service and warranty process.

required fields

Send a complaint

1. Enter your contact details

2. Enter the address where the unit is installed

3. Unit details

4. How can we help you?

Support & Service